Privacy Policy

Last Updated: 10 August 2026

Canline Technical Services (“Canline”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit and use the Canline Technical Services website at www.canlinets.com.

This Privacy Policy is intended to comply with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).

1. Information We Collect

We may collect personal information that you voluntarily provide to us when using our website, including when you contact us, request a quotation, subscribe to our newsletter or otherwise communicate with us.

This information may include:

• Your name and surname
• Company or organisation name
• Email address
• Telephone or mobile number
• Business address
• Information contained in enquiries or quotation requests
• Any other information you voluntarily provide to us

2. Automatically Collected Information

When you visit our website, certain technical and usage information may be collected automatically. This may include your IP address, browser type, device type, operating system, pages visited, approximate location, referring website, date and time of visits and information about how you interact with the website.

This information is generally used for website operation, security, performance monitoring, analytics and advertising purposes.

3. How We Use Your Personal Information

We may use personal information collected through the website for the following purposes:

• Responding to enquiries and requests for information
• Preparing and providing quotations
• Communicating with existing and prospective clients
• Providing requested services
• Managing business relationships
• Sending newsletters and other marketing communications where permitted
• Improving our website and services
• Understanding website usage and visitor behaviour
• Measuring and improving the effectiveness of our advertising
• Protecting the website against spam, abuse and malicious activity
• Complying with applicable legal and regulatory requirements

4. Legal Basis for Processing

We process personal information only where there is a lawful basis for doing so under applicable legislation.

Depending on the circumstances, this may include your consent, the need to take steps at your request before entering into a contract, the performance of a contractual relationship, compliance with a legal obligation, or our legitimate business interests where permitted by law.

Where consent is required, you may withdraw your consent at any time, subject to any legal or contractual limitations that may apply.

5. Contact and Quotation Forms

When you submit information through a contact, enquiry or quotation form, the information you provide is used to respond to your enquiry and provide the requested services or information.

Information submitted through our website may include your name, email address, telephone number, company details and the contents of your enquiry.

We do not sell or rent personal information submitted through our website to third parties.

6. Google reCAPTCHA

We use Google reCAPTCHA to help protect our website forms from spam, automated submissions and abuse.

Google reCAPTCHA may collect information about your device, browser, interactions with the website and other technical information in order to determine whether activity is generated by a human user or an automated system.

The use of reCAPTCHA is subject to Google’s own privacy practices and terms. By using forms protected by reCAPTCHA, information may be processed by Google in accordance with its policies.

For more information, please refer to Google’s Privacy Policy .

7. Google Analytics

We use Google Analytics to understand how visitors use our website and to help us improve its content, functionality and performance.

Google Analytics may collect information such as pages visited, interactions with the website, approximate geographic information, device information, browser information, referring sources and other usage information.

Google Analytics may use cookies and similar technologies to distinguish visitors and measure interactions with our website. Google states that Google Analytics uses cookies and identifiers to measure user interaction and that website operators should inform visitors about the information being collected. :contentReference[oaicite:1]{index=1}

We configure Google Analytics to avoid intentionally sending personally identifiable information to Google Analytics. Google prohibits customers from sending personally identifiable information such as email addresses and telephone numbers to Analytics. :contentReference[oaicite:2]{index=2}

Information collected through Google Analytics may be processed by Google in accordance with Google’s applicable privacy policies and terms.

8. Google Ads

We use Google Ads to advertise our services online and to measure the effectiveness of our advertising campaigns.

Google Ads may use cookies, advertising identifiers and similar technologies to measure advertising performance, understand interactions with our advertisements and, where configured and permitted, deliver more relevant advertising.

Google explains that advertising cookies may be used to measure ads served, clicks and interactions, prevent repetitive advertising and help deliver advertising that may be more relevant to users. :contentReference[oaicite:3]{index=3}

Where Google Analytics and Google Ads are linked, certain Analytics data may also be used within Google Ads, depending on the settings configured for the relevant services. Google provides controls for managing consent, advertising personalisation and related data collection. :contentReference[oaicite:4]{index=4}

9. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand website usage, provide security and support advertising and analytics activities.

Cookies may be used for purposes including:

• Essential website functionality
• Security and spam prevention
• Website analytics
• Advertising measurement
• Advertising personalisation, where applicable

You can generally control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

Where applicable, we will provide appropriate controls to allow visitors to manage consent for non-essential cookies and similar technologies.

10. Newsletter Subscriptions

If you choose to subscribe to our newsletter, we may collect your name and email address, together with any other information you voluntarily provide when subscribing.

Your information will be used to send newsletters, company updates, service information, industry-related information and other marketing communications that you have requested or consented to receive.

Newsletter communications may contain tracking technologies that allow us to determine whether an email has been opened or links have been clicked. This information may be used to improve the relevance and performance of our communications.

Newsletter information may be processed through a third-party email marketing service provider acting on our behalf.

You may unsubscribe from our newsletter at any time by using the unsubscribe link included in our marketing emails or by contacting us directly.

We will not use your newsletter subscription information for unrelated purposes without a lawful basis to do so.

11. Direct Marketing

We may send direct marketing communications where permitted by applicable law and, where required, with your consent.

You may object to receiving direct marketing communications or withdraw your consent at any time.

We will provide an appropriate mechanism to unsubscribe from electronic marketing communications.

South Africa’s Information Regulator states that unsolicited electronic direct marketing is regulated under POPIA and that consent requirements apply in the circumstances specified by the Act. :contentReference[oaicite:5]{index=5}

12. Sharing of Personal Information

We do not sell, rent or trade your personal information.

We may share personal information with trusted service providers where reasonably necessary to operate our business or website, including technology providers, website hosting providers, email service providers, analytics providers, advertising platforms and security providers.

Such service providers may process personal information on our behalf and may only process such information in accordance with applicable agreements, instructions and legal requirements.

We may also disclose personal information where required or permitted by law, court order, regulatory authority or other lawful process.

13. International Transfers

Some of our third-party service providers, including Google and potentially our newsletter service provider, may process information on servers located outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer and processing is carried out in accordance with applicable data protection requirements.

14. Security of Personal Information

We take reasonable technical and organisational measures to protect personal information against loss, damage, unauthorised access, unlawful processing and accidental destruction.

These measures may include access controls, secure website connections, security monitoring, software updates, backups and other appropriate security measures.

No method of transmitting or storing information online can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to us through the internet.

15. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain business and transactional records, to comply with legal obligations, resolve disputes and enforce agreements.

Where personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.

16. Your Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction or updating of inaccurate information
• Request deletion of personal information where legally permitted
• Object to certain forms of processing
• Withdraw consent where processing is based on consent
• Object to direct marketing
• Request information about how your personal information is processed
• Lodge a complaint regarding the processing of your personal information

The Information Regulator confirms that POPIA provides data subjects with rights relating to the protection and processing of their personal information. :contentReference[oaicite:6]{index=6}

17. How to Exercise Your Rights

If you would like to access, correct, update or request deletion of your personal information, or if you have any privacy-related questions, please contact us using the details below.

We may need to verify your identity before processing certain requests.

18. Complaints

If you believe that your personal information has been processed unlawfully, you are encouraged to contact us first so that we can investigate and attempt to resolve the matter.

You may also lodge a complaint with the Information Regulator of South Africa where applicable.

Information about the Information Regulator and POPIA, including complaint procedures and relevant forms, is available from the Information Regulator of South Africa .

19. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or privacy practices.

Any changes will be published on this page together with an updated “Last Updated” date.

21. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the processing of your personal information, please contact us:

Canline Technical Services
Email: info@canlinets.com
Website: www.canlinets.com
Telephone: +27 11 123 4567